[Resolved]  Axis Bank — Power cut in atm so not able to take money but shows a message withdraw certain amount

Address:Hyderabad, Andhra Pradesh, 500004

Hi am Vijay went to Axis bank ATM to withdraw certain amount but after completing all the details like entering pin, amount at last should get the amount to take it, suddenly power cut dont know what happened. Did not get any amount from the ATM. Got a message that you withdraw certain amount. After two days when i give a call to customer care they are saying that if give a complaint then only will do the process other wise not possible. Today raised a complaint will see when do they resolve? When axis bank people load the amount in it and there will be mismatch in the transactions on that day how come they are checking clearly? Each and every bank is running only on public amount. But they act like that is their amount. This is not good with customers.
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May 24, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Axis Bank Customer Care's response
Hi Vijay,

Sorry for the trouble. Please share the reference number you may have received from the last communication channel approached for us to look into it.

Regards,
Axis Bank
Apr 24, 2017
Updated by Chenchugari vijay kumar
Hi,

Got the number from customer support to look into the issue 30572839, but when i have given a call find out the status for customer care they said that unable to find the ATM ID so need to approach any axis bank, so today 24th April 2017 given a request to Banjarahills branch Hyderabad with written format and also by filling the details what they requested in another form. Transaction date is 18th April 2017 around 2:30PM at Mehidipatnam branch, ATM also in the same branch where i was done with drawer process.
Hope that Axis bank people will do the process ASAP and credit the amount in my account.
Complaint comments 

Comments

The card has validity till 2019.I wonder what's this means of sending another card...

Axis Bank Customer Care's response, Apr 21, 2017
Verified Support
Hi Tani,

Sorry for the trouble. Please share your concerns at http://bit.ly/2odp3nV . Our executive will get back to you shortly.

Regards,
Axis Bank

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