Axis Bank — ATM Machine not given money but deducted from Account

Address:

Flat no 3 Avdhut Apt B Wing Sahyadri Colony, Pimple Gurav 411061

I went axis bank atm near old sanghi at 14:03 hrs on Sunday [10/01/2021]. I tried to withdraw rs: 5000 first time and 5000 second time but the atm doesnt dispense the cash, even i didnt cash counting sound also. Atlast after 3mins atm displayed transaction timeout.
But i received debit message of rs: 5000 & 5000 to my mobile. Till now i didnt received cash refund. Kindly look into this issue as soon as possible.
Ac. No:[130813]
Mail. Id: [protected]@gmail.com
Mobile. No: [protected]INR
mobile deducted message : 5000.00 debited from A/c no. 130813 on[protected]:03:52 IST at CASH-ATM/SPAN87110/621. Avl Bal: INR 395124.92. Call [protected], if not done by you.
INR 5000.00 debited from A/c no. 130813 on[protected]:06:08 IST at CASH-ATM/SPAN87110/622. Avl Bal: INR 390124.92. Call [protected], if not done by you.