[Resolved]  Axis Bank — axis bank customer service misleading information

Address:

Kolkata, West Bengal, 700063

I've been an Axis Bank Customer since 2010 and have maintained my account following all the rules and norms of the bank. I had been receiving alot of pre-approved offers from Axis Bank via email and sms from time to time, offering instant loan, pre-approved personal loans, car loans etc etc; however I never availed of such offers until recently when I was in need of a personal loan so I followed the process and applied for a personal loan which as per the email Axis bank had sent to me was suppose to be pre-approved. I started receiving lot of calls from various representatives of Axis Bank, each one gave me a different view of my application; as a result I ended up applying for the same loan too many times and hence my loan was declined saying that my app rate is low and despite having a good credit rating I won't be able to get a loan. I had called Axis bank customer service to inquire about my credit card spends and at the end of that call I was offered an instant loan which I took since the rep explained that it would help me save money if I foreclose one of the emi's which was running on my credit card, I agreed and it was processed accordingly. The problem however started when I called back Axis Bank Customer service on the 12th of April '18 for general queries and by chance I inquired whether or not any offer is there on my credit card, the rep told me yes there is an instant loan of 2.29 lacs available and if I agree then within 2 days the fund will be in my saving account. I had just taken a loan of 83k recently and the processing fee was already added to my credit card bill and despite that I agreed to cancel that 83k loan against a loan of 2.29 lacs coz I was looking for a loan of that amount anyways. I had specifically mentioned to the rep that I want him to process the application for the 2.29 lacs first and then cancel the 83k coz until and unless I don't have the money in my account I won't be able to pay off the 83k, the rep assured me and gave me the reference numbers for both the application. END of Call. After waiting till Monday evening I neither got any sms nor any update regarding my applications hence I called back Axis Bank Customer service to inquire about the status. I also noticed on my mobile app that there is a pre-approved instant loan on my credit card for the same amount which is 2.29 lacs but the offer was ending on the same date i.e, 16th Apr '18. The rep informed me this time that the request for 2.29 lac was taken on Saturday 14th Apr '18 whereas I had called on the 12th of Apr hence I was requested to wait for another day, I informed the rep that I can see the offer is valid till 16th Apr only but he assured me that it has been extended till 20th of Apr. I called Axis bank customer service today for status - SURPRISE!!! My application was declined however the cancellation of 83k loan was still in process!!! I had already committed to few payments based on the 2.29 lac loan! Who informed me about this Offer? - AXIS BANK! Who had to suffer at the end of the day? - CUSTOMER! Whose fault was it? the customer's or the bank's? Thou I have registered a complaint with Axis Bank but I know there will be nothing that can undo the damage done at my end. THANK YOU AXIS BANK for your SERVICES to Loyal CUSTOMERS like ME !!!