Axis Bank — axis bank deactivation of eccp assistance service

My name is sunil kumar y
My bank : axis bank
Branch : utib0000077 (Manglore axis bank)
Transaction date 31 march
Amount : 1699
Transaction via my credit card
Credit card ending no is : 5645
Card type : visa credit card
Sir i got a message from axis bank for transaction alert rs. 1699 deducted from credit card. How can you deduct without proper notice and please deactivate eccp assistance service, kindly refund my amount,
Thanking you
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Apr 06, 2020
Axis Bank Customer Care's response
Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Apr 09, 2020
Updated by sunilkumary777
Can you please provide the information that where can i share contact number, since i contacted axis bank customer care before posting here. they told us we cant access customer information due to corona lockdown.
Apr 09, 2020
Updated by sunilkumary777
Please provide information as earliest. it will be helpful. thanks
Apr 09, 2020
Updated by sunilkumary777
Even i can find unavailable message on axis bank support (https://application.axisbank.co.in/webforms/axis-support/CustomePage_Chat.aspx)
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