Axis Bank — axis bank fastag - worst service

Address:

Mumbai City, Maharashtra, 600051

I obtained a fastag through axis bank in december 2019. I recharged thrice through the imps facility on 16-dec-2019 for rs. 100, 19-dec-2019 for rs. 500 & 22-jan-2020 for rs. 300. I later found that none of these amounts were credited to my fastag wallet. I raised a complaint to etc. [protected]@axisbank.com, etc. [protected]@ihmcl.com on 20-jan-2020 and received an auto-reply email with an interaction id[protected]. On 24-jan-2020 i again followed up asking for the status for which there was no reply. I had to get in touch with the customer care number on the same day at[protected] which has an average waiting time of 20 minutes with representatives who don't even understand, speak & write good english. I was given an sr number (Sr[protected] by the representative over the phone stating that the issue will be resolved in 10 working days. There was no response nor a refund made within the stipulated time & i had to call them again on 14-feb-2020 to only hear the representatives giggling about valentine's day. I was given another sr number (Sr[protected] and asked to wait for 3 days. Meanwhile, i received a message on 16-feb-2020 stating that my first sr number (Sr[protected] is closed. Today (20-feb-2020), i received another message stating that my second sr number (Sr[protected] given on 14-feb-2020 is also closed. I had to again call the customer care for an explanation and they casually said to resend an email to etc. [protected]@axisbank.com. I am really not sure if these guys are really genuine or axis is planning a big scam making use of the government's projects. Request the public to be aware and never go for axis fastag. Shame on the bank for its incompetence.

Please go through the screenshot & also the language of their representatives.