Axis Bank — Axis Bank has Merged credit limit without intimation

sarfaraazq

from Surat, Gujarat

Jan 15, 2022

Address:

Kim Char Rasta Taluka mangrol district surat, Surat, Gujarat

Hi This is Sarfaraz here, I already have Axis Bank Vistara Platinum Credit with Add On Card, my total limit is Rs.60000, and i got a offer from axis bank app that I can get another card with credit limit Rs.60000 and i have applied i received my NEO CREDIT CARD WITH JOINING Fee Rs.250+Gst and Annual Fee Rs.250+Gst
When i am trying to use my card getting declined and the axis care executive are telling ne my card has been merged i can used only higher limit card have been clubbed with another card... Axis Bank has done this job without informing me else i couldn't have apply for new card.
They have wasted my precious time and hard earned money and also trusts my sincere request to you kindly look into this matter and resolved the problem for your reference please find attached files

Thank You

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Axis Bank Customer Care's response Hi Sarfaraaz, we request you to share the registered mobile number for further assistance in the referred matter. Regards, Team Axis Bank

Jan 17, 2022

Updated by sarfaraazq Registered Mobile No.[protected]