[Resolved]  Axis Bank — axis bank money deducted in the name of one assist services

Address:Jalpaiguri, West Bengal, 735101

My account was debited by rs 1899 in the name of one assist services by axis bank.
I don't remember signing up for this service and would like it to stop and my money refunded.
Card number ending in 5073. Please look into the matter at the earliest possible.
There shouldn't be such services and there is no mention of this service on the website, or how to cancel it and get a refund. This is a fraudulent service meant to scam people.
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Oct 3, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2019
Axis Bank Customer Care's response
Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
Complaint comments 

Comments

Dear Devidas,

Greetings from OneAssist!!!

We are sorry to see you go.

We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist
I lost my passbook and cheque book also .so iam aware it might be more helpful things for me to get new one.

Can I get duplicate copy please AXIS.
Axis Bank Customer Care's response, Aug 29, 2019
Verified Support
Hi, we are here to help! Please DM us your registered contact details and we will get back to you at the earliest. Please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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