[Resolved] Axis Bank — axis bank physical fastag not dispatched

Noddy1916

Address:

201005

I applied for fastag through axis bank and my account got created on 7th jan (Customer id:[protected]. However, i have not received my physical fastag until now, even after 15 days. I raised a service request with axis bank fastag customer service on 15th jan (Sr[protected] that was closed by your backed team without resolving the issue. I also tried reaching out to axis bank nodal desk, but the issue is still unresolved.

I am regularly facing issue on toll plazas because government has already made fastag mandatory starting 15th jan.

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Jan 28, 2020

Complaint marked as Resolved

Axis bank Nodal desk escalation helped and I received my fastag today.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Axis Bank Customer Care's response Hi, we sincerely regret the inconvenience caused. We request you to write to us at etc.[protected]@axisbank.com. Regards, Team Axis Bank.

Jan 24, 2020

Updated by Noddy1916 I have already written twice to etc.[protected]@axisbank.com, but there has been no update yet. Following are the reference numbers:[protected],[protected].

Can you please look into this on topmost priority? Axis bank is just passing the buck, by asking customers to write to some email address, call some useless helpline number. Nothing is helping.