[Resolved] Axis Bank — axis bank salary account closure

preethi87

Address:

Thiruvananthapuram, Kerala

I want to close my salary account with axis bank branch at infosys campus technopark as it is not operational. I had contacted the bank several times, but the branch officials are not helpful in closing the account. They are not willing to close my account and want me to wait for 3mnths and not to do any transaction in that account so that it gets converted to normal savings account which will require minimum balance maintenance. Untimely they want me to pay the penalty and close the account.
Please help to close my salary account. If any documents provided to me while opening the account needs to be submitted back, please let me know the process.

Awaiting suitable response on this issue.

Thanks,
Preethi pv

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Jan 11, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Axis Bank Customer Care's response Hi, we are here to help! Please inbox us your registered contact number and we will get back shortly. Regards, Team Axis Bank

Dec 11, 2018

Updated by preethi87 Hi,

As required, I have messaged my registered mobile number.

Thanks,
Preethi

Dec 14, 2018

Updated by preethi87 I have not been contacted yet to resolve the complaint I had submitted.

Oct 24, 2019

Updated by preethi87 This complaint is still unresolved. I did not get any help with closing the account and it is active till date.

The misguiding bank officials were not ready to provide account closure form or to support with the procedure.
How can the customer support team mark this complaint as resolved without even contacting the customer and resolving the issue. This is the only bank where I have received such a fraudulent guidance for account closure.
Moreover, both their customer support contact numbers[protected] or[protected] are not operational. To my surprise, the contact number provided for Demat account related queries is connecting to some other company official's number and they have been facing this harassment for quite some time. (I am not posting that contact number here to avoid further nuisance to that person).