Axis Bank — axis fastag wrongly deducted

shivam22081994

Address:

New Delhi, Delhi, 110034

23/dec/19- fastag balance was rs. 300

I then used fastag on 23/dec/19 and the updated balance was rs. 106. But on 26th dec, i got a message stating that your fastag account has been debited for rs. 565 towards adjustment entry.

Not sure why this amount has been deducted. Please revert this transaction asap.

Worst customer experience... Extremely disappointed.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that the amount has been debited for the auto sweep feature opted by you during the FASTag application. The debited amount has been credited to your linked FASTag wallet. Regards, Team Axis Bank

Jan 13, 2020

Updated by shivam22081994 Hi,

I have checked my FasTag account and could not see any amount being credited. Also, I have not provided you any details of my account. So, how did you know which account was debited and which account to credit the amount in?

Looking forward to receiving the amount ASAP.

Jan 27, 2020

Updated by shivam22081994 I have still not received any updates on this. Please revert ASAP.

Jan 27, 2020

Updated by shivam22081994 This is some very weird and pathetic Customer Support where you say the amount has been credited when there is actually no credit. I need to get this resolved ASAP and my money back.

Can I expect any response here?

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Comments

shivam22081994

Hi,

I have checked my FasTag account and could not see any amount being credited. Also, I have not provided you any details of my account. So, how did you know which account was debited and which account to credit the amount in?

Looking forward to receiving the amount ASAP.

shivam22081994

I have not yet received any updates on this. Can I expect a speedy response here?