[Resolved]  Axis Bank — axis mutual funds (g)

Address:2nd Floor, Nerella House, Nagarjuna Hills Rd, Nagarjuna Hills, Punjagutta, Hyderabad, Telangana 500082, Hyderabad, Andhra Pradesh

I have applied for name change and bank account change, signature verification through funds india. After submission of all the requisite documents in jan'19 funds india updated in all the other mf except axis mutual fund. They said axis bank needs closure letter of the old bank (Standard chartered) i have given the same but they said axis bank is not accepting the closure letter as it not the format shared by them. Post this i have informed them that closure is not requested by me and hence the format given cannot be given by bank as said by bank manager. After several mails from my side in absence of proper response from axis team, funds india asked me to contact them directly. After this when i have raised a complaint in axis customer care they said it is pending with back end team from last one month. Request you to look into this on urgent basis as funds india account got blocked for all other mututal funds
My folio number: [protected] - axis long term equity fund (G).
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Nov 16, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Oct 16, 2019
Axis Bank Customer Care's response
Hi, please share the details of the branch you're liaising with to assist you further. Regards, Team Axis Bank.
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