[Resolved] Axis Bank — axis product and customer service

Prashant Pratyay

from Delhi, Delhi

Address:	New Delhi, Delhi, 110068
Website:	axisbank.com

I ordered a product called Axis active band on the 4th of October 2018. The amount was deducted at the same time and I received a message that your order has been received. But today 0n th 16th October 1521 hrs, there is no status update. I dont know where my product is. When I call customer service, they charge me money for pressing buttons on my phones and when I get some1 on the phone, he doesn't know what to do and hangs up. I still havent received my axis active band. This is ### service by you guys, never expected this from you.

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Nov 5, 2018

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Axis Bank Customer Care's response Hi, sorry for the inconvenience. We are here to help! Pls DM us your registered contact details and we will get back to you at the earliest. Regards, Team Axis Bank.

Oct 19, 2018

Updated by Prashant Pratyay I have sent you the details in the DM. My contact number is [protected].

Oct 30, 2018

Updated by Prashant Pratyay I went to the branch head. And mailed a complaint to nodal officer. He has promised a refund for the same.

Nov 05, 2018

Updated by Prashant Pratyay No use of complaining to these ### out here. As u can see the thread they just keep asking for your phone numbers.

Thanks to the Branch Manager. The kind guy helped me refund the amount.