[Resolved] Axis Bank — Amount reversal debit card

Sid229

from Bengaluru, Karnataka

Address:	560103
Website:	www.axisbank.com

Hi,

I made a transaction 18th june, 2017 of rs 900. My account was debited twice in the process i. E rs 1800. I checked with the retailer. He showed me the machine and a transaction of rs 900 was done once. I am still waiting for the amount to be reversed.
Please check with this and reverse the amount soon.

Thank you and looking towards your right action

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Jul 21, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2017

Axis Bank Customer Care's response Hi,

Sorry for the trouble. Please write to us at http://bit.ly/2odp3nV along with the transaction details from your registered e-mail ID for us to assist you.

Regards,
Axis Bank

Jun 20, 2017

Updated by Sid229 I went to the mentioned link.it showed the following message:
We are facing a temporary technical issue because of which we are unable to receive your emails directly from our website. Depending on the nature of your query, please write to us on one of the email IDs listed below and we will respond back to you at the earliest possible.
So i sent a mail to : Bank Accounts : customer.[protected]@axisbank.com.

Waiting for their reply

Jun 20, 2017

Updated by Sid229 There's no such email id as mentioned in the website.

Jun 21, 2017

Updated by Sid229 Is there any other way ? Their phone is always busy.
Poor service I must say !

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Comments

KKAGARWAL_786

from Mumbai, Maharashtra

Axis Bank — Balance deducted but due to sudden light gone off ARM while discharging of money my money not came

Dear sir,

STATUS OF MY COMPLAIN NO - [protected]

my balance deducted but due to sudden light gone of ATM while discharging of money my money not came
out, please check and take proper action and refund my 10, 000 in to my account back.

K.K.AGARWAL

Axis Bank Customer Care's response, Jun 21, 2017

Verified Support

Hi,

The acquiring bank has claimed the transaction immediately on the next day of the transaction date. In order to recover the funds from the acquiring bank, we have raised a chargeback on it on 20.06.2017. As per network rules, the acquiring bank gets 7 working days time from the date of charge back to represent our chargeback. If they fail to do so within the prescribed time frame then we will transfer the funds to your account after the expiry of said time limit. Appreciate your patience in the interim.

Regards,
Axis Bank

Sunny357

Did a transaction from Google pay via my axis card ...got to know the agency is absolute fraud and amount was debited but still is under processing.. kindly ensure that money doesn't reach them and is reversed as soon as possible...ive contacted gpay customer care they said bank will be able to help regarding this, ! I need an immediate resolution, ! Mark this as urgent, !!