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Axis Bank — cash withdrawal from atm but didn't get it


I have made 2 cash withdrawal dated on 3rd March 2018 of amount 8000 each (Total 16000) transactions using axis bank debit card at state bank of india ATM, which are failed showing transaction timeout error and i did not get cash. Regarding this I have registered a complaint with axis bank on same day. On 12 Mar onwards ATM reversal transactions are showing on bank statement but amount not get added to my main balance till date.
As per RBI rules amount should get refunded within 7 working days. Now 10 days are completed but still I did not get refund.
I have registered complaints with axis bank many times, every time your support executive tell that the previously registered complaint is not correct & registers a new complaint.
Please find below complaint numbers ...

Please check first 2 of the above are closed. If i did not get refund, then how they close my complaint?
The same problem i have faced with Dena bank 6 months ago, but i have get refund within 3 working days.
Is the process is very slow with axis bank? Due to this i am lot more financial problems.

Very bad customer service i have seen ever.
Please do the needful.

Thanks & Regards,
Mangesh Shingote
(Mob : [protected])
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Complaint Status

[Mar 20, 2018] Axis Bank customer support has been notified about the posted complaint.
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    Axis Bank
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    +91 22 2764 8000
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    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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