[Resolved]  Axis Bank — charged annual fees & interest on block card received meaning less reply from nodal officer

Dear sir/madam,
First time i mailed to [protected]@axisbank.com for closer my credit card ending *9 on 18th aug 2019 after a failer telephonic call to the credit card department. That time credit time balance is zero. Closer not done it your end.
Visit barrackpore axis bank branch on 26 aug '19 and form submit for the closing of a credit card. After that, i found a credit card dis attached to my saving accounts.
On march 2020 i get alert for payment due in the month of feb. When i closed the credit card, how the bank charge on this card. Again i send mail on march 2, 2020.
Gets no response from your ends.
Again i call customer care and generate request number 61839770. Last week when i called customer care, they ask me my card is blocked but i need to pay the charged amount.

Then i highlight everything to nodal officer mr caesar pinto, and ask him why the bank charged annual fees, interest, late payment charged on my card whcih i blocked almost 1 year ago.
Get a meaningless reply from him - "your card is blocked, please discuss with customer care for further." totally avoid the payment related matter.

Again i got a bank statement for due in my credit card.

My concern is, why customers need to pay on blocked charges on a credit card?

Try two times to submit complain in rbi through this link https://cms.rbi.org.in/rbi/VividFlow/run/rbi#RbiNewLayout but unable to do due to technical error and asked to try later.