[Resolved] Axis Bank — Cheating on interest rate for PL | |||||
This was my 3rd experince with banking sector, where the representative confirms something and finally confirmation on agreement will be different while availing a loan. A representative from axis bank had called me for a PL and i had a need of 8lakhs, where she explained me abt the part, pre-closer and no processing fee thinks and also a confirmation of 11.49% interest rate for PL without BT, after submitting all the document and follow-up for 2 weeks, they approved the loan for 7.7lakhs with an interest of 11.99% which was not fear initially, but due to commitment i had forced me to go with 11.99% and 1% PF. then a person came to me with an agreement showing clearly 12.49%, here some persons came into pic to compromise for 12.49% forcefully and made a agreement with 5 cheques. and the day came for disbursment and nothing was happening, suddenly i got a missed call from vamsi(sales person) of axis bank, i called him back and asked for the disbursment, he replied with a surprise saying that the interest rate was wrongly printing as 12.49% and the actually was 12.99%.finally after huge arguments, he agreed that he made a mistake taking an agreement of 12.49% from me and offered me of waiving off the 1% PF on this PL, which i couldnt able take it anymore and asked for a cancellation, he simply replied he doesnt care of the customer and said OK for cancellation also.i really dont understand what if the same thing happen to him a such critical situation and if people take advantage of neccessity. Santosh Was this information helpful? | |||||
Apr 3, 2017 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Mar 03, 2017 Axis Bank Customer Care's response Hi Santosh, We're sorry you had this experience and want to make this right. Please share your concerns with us at http://bit.ly/2gulbtN for us to assist you. Regards, Axis Bank | |||||
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