[Resolved]  Axis Bank — Cheating on interest rate for PL

Address:Hyderabad, Andhra Pradesh, 500090
Website:axisbank.com

This was my 3rd experince with banking sector, where the representative confirms something and finally confirmation on agreement will be different while availing a loan.
A representative from axis bank had called me for a PL and i had a need of 8lakhs, where she explained me abt the part, pre-closer and no processing fee thinks and also a confirmation of 11.49% interest rate for PL without BT, after submitting all the document and follow-up for 2 weeks, they approved the loan for 7.7lakhs with an interest of 11.99% which was not fear initially, but due to commitment i had forced me to go with 11.99% and 1% PF.
then a person came to me with an agreement showing clearly 12.49%, here some persons came into pic to compromise for 12.49% forcefully and made a agreement with 5 cheques.
and the day came for disbursment and nothing was happening, suddenly i got a missed call from vamsi(sales person) of axis bank, i called him back and asked for the disbursment, he replied with a surprise saying that the interest rate was wrongly printing as 12.49% and the actually was 12.99%.finally after huge arguments, he agreed that he made a mistake taking an agreement of 12.49% from me and offered me of waiving off the 1% PF on this PL, which i couldnt able take it anymore and asked for a cancellation, he simply replied he doesnt care of the customer and said OK for cancellation also.i really dont understand what if the same thing happen to him a such critical situation and if people take advantage of neccessity.

Santosh
Was this information helpful?
No (0)
Yes (0)
Apr 3, 2017
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 03, 2017
Axis Bank Customer Care's response
Hi Santosh,

We're sorry you had this experience and want to make this right. Please share your concerns with us at http://bit.ly/2gulbtN for us to assist you.

Regards,
Axis Bank
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12951
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information