Axis Bank — complaint regarding one assist service

I received a call from axis bank they told me this is for card protection service. With out my permission they debited rs. 1899 from my account. When asked at axis bank branch they told me this is another service.. So we cant help u and gave me a toll-free number
When spoke on the tollfree number the representative told she can deactivate the service but can;t assure me the refund.

Request to please deactivate the service and refund the amount to my account.