[Resolved] Axis Bank — complaint related to forex card | |||
Dear management, I am applied for the forex card in your kathua branch (J&k) on 10/10/2019 with all required documents submitted on that day. But one of your employee which is the head of forex dept.in kathua branch is not taking this process on priority and he haras me from 8 days but at last i visted there and ask for the reason of non activating my card in front of branch manager then his reply in cool words "your documents misplaced in our branch and he dont know where is mine document", this is so big shame of your branch in front of customers. After 2 hrs the same documents found on table easily and card activation processed. I am using 4 accounts in axis bank and i never seen this type of negligence in any branch but today i feel so bad that your kathua branch did this type of things with customers. It is not good for customers. Was this information helpful? | |||
Nov 26, 2019 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Oct 21, 2019 Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. | |||
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