[Resolved] Axis Bank — counterfeit note

Akash170991

from New Delhi, Delhi

Address:

129, Bharat Vandana Apartment, Dwarla Sector 19, Pocket 1, New Delhi, Delhi, 110075

I have taken a withdrawal of 1000 rupees from atm prashant vihar, delhi and recieved a counterfeit note. I have registered a complaint under a week regarding this and even got a reply on my mail with the issue. As mail says to visit the branch and the branch officials said that they can't help in this thing i guess this is just to harass the customers. Then the customer service asked to share the branch details i have done the same on[protected] and then no reply till 21 march. Never thought this type of behaviour with such a reputed name in banks. As per the details, shared here i have all the email records of this conversation.
Branch I have visited for the issue is UTIB0001603 Prashant Vihar Delhi.
The atm used for withdrawal of the amount is BPRH160301.
Account number [protected]
My contact number [protected]
[protected]@gmail.com

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Apr 25, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2019

Axis Bank Customer Care's response Hi, we tried reaching you today, however, unable to connect as the call went unanswered. Request you to DM us the photo of the referred note. Sorry for the trouble. Regards, Team Axis Bank.