[Resolved]  Axis Bank — credit card complaint

Address:486001

I have a account in axis bank in year 2012. Its my salary account.in this time i use credit card of this bank.in 2014-15 i leave this job and switch to another company. I was already submit my clouser form to bank. After some time a credit card received by my brother at home. After that i called to customer care and ask for this card, because i dont order any card, i already close my account. So why i want this card. Customer care told me that, your account is not close. But we process for cancel this credit card. After that i dont received any massage from bank. But after some time. Bank massages are start with low balance instructions. And now 2 days ago, in my home received a lowyers notice. For pay 8525 rupees in 7 days. Please suggest me. What can i do. I did not purchase any thing with this credit card. So why i paid this amount. Please suggest sir.

One more thing, if i want to pay amount. So after pay amount. How to close axis bank account permanently. Because i unable to go my branch. Because i am not available there. Please suggest.
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Apr 26, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2020
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Complaint comments 

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Hi
I have axis salary account since 2017 easy access salary account every month some charge deducted small amount but this day deducted from my account 5019/- rupees consolidated charges and GST 903/- rupees why that amount deducted my account
Pls solve my problem

Regards
K sairam

Axis Bank Customer Care's response, Mar 16, 2020
Verified Support
Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

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