Submit a Complaint
Banks
Axis Bank

[Resolved]  Axis Bank — credit card is not received

I m papia bhattacharjee. I have applied for axis bank credit card. I received 1st and on 05.09.19 your credit card application approved. I have received axis credit card pin on 11.09.19 but till now i haven't received credit card and and on 16.09.19 that inr 15196 was spent on your credit card xx1130 on 16-sep-19 at tata aig general i. Avbl lmt:inr99804. Application ref. No.15511073. I had given two service request but no answer.
Was this information helpful?
No (0)
Yes (0)
Nov 3, 2019
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
Axis Bank Customer Care's response Hi, thanks for writing in. Here is a link that will give you more information on this topic - https://application.axisbank.co.in/webforms/axis-support/issues/Cards-ApplicationRelated.aspx Regards, Team Axis Bank.
Sep 23, 2019
Updated by jagatjyoti Bhattacharya The link has no record. I m not concern for the card. My concern for false outstanding bill for the card.
My request no. 55364244
Application ref. No. 15511073
Sep 23, 2019
Updated by jagatjyoti Bhattacharya I received card PIN No. through speed post on 11th sep'19 but what what is use of the PIN when the card is not delivered to me moreover the is from the Axis bank end for Tata aig general of RS.15196 on 16th sep'19. Bill will be raised without getting the card.
Verified Support
Sep 24, 2019
Axis Bank Customer Care's response Hi, we request you to contact our Phone Banking Team on[protected]/[protected] and one of our executives will assist you further. Thanks for writing in. Regards, Team Axis Bank.
Sep 24, 2019
Updated by jagatjyoti Bhattacharya After doing everything I have come to this platform. Phone banking team told me that there is no record of the card in the computer. They suggested to wait forever. Axis Bank become the place of waiting.
Sep 27, 2019
Updated by jagatjyoti Bhattacharya Hi
It's 20 days running I received credit card pin but card isn't delivered and nobody has the information regarding the card.
Sep 30, 2019
Updated by jagatjyoti Bhattacharya It is more than 25 days the credit card was approved and more than 20 days that I have received the pin no. but the card is not delivered till now. No one has the information. what is going on. Axis bank Team is most inefficient.
Verified Support
Oct 03, 2019
Axis Bank Customer Care's response Hi, with reference to service request number 55639617, your credit card will be dispatched within 2 working days at your registered address. You will also receive an SMS alert with the dispatch details. Sorry for the trouble. Please rate your experience on the service offered to you in the referred matter, at the following link: https://www.research.net/r/Axis_Bank_Customer_Support Regards, Team Axis Bank.
Complaint comments 
3 Comments

Related Axis Bank reviews

[Resolved]Axis Bank / Credit Card - not received3[Resolved]Axis Bank Bangalore - Debit Card Pin No:14[Resolved]Axis Bank Credit Card - No advance intimation about the bill of Credit card due bill till the last date of payment6[Resolved]Axis Bank - Non Receipt of Credit Card2[Resolved]Axis Bank, Nagpur - Debit card5
View all 12950 Axis Bank Reviews

Comments

One link has given but there is no record you should have factual and sensible answer.I am not concern for the card but I am afraid of falsely bill against the card.
Service request no.5536424 4.
Reply
Axis Bank Customer Care's response, Sep 24, 2019
Verified Support
Hi, we request you to contact our Phone Banking Team on 1-860-419-5555/ 1-860-500-5555 and one of our executives will assist you further. Thanks for writing in. Regards, Team Axis Bank.
After doing everything I have come to this platform. Phone banking team told me that there is no record of the card in the computer. They suggested to wait forever. Axis Bank become the place of waiting.
Reply
Axis Bank Customer Care's response, Sep 26, 2019
Verified Support
Hi, we regret the inconvenience caused. Please elaborate on your specific concern via DM for us to assist you. We are here to help! Regards, Team Axis Bank.
Hi

I received credit card pin but not card.
Phone banking team failed to give any meaning full of answer. They only say wait. It's now more than 20 days. If any body can help than plz.. help.
Reply
Axis Bank Customer Care's response, Sep 26, 2019
Verified Support
Hi, sorry for the trouble. We will check and get back to you with an update at the earliest. Regards, Team Axis Bank

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12950
    Pending
    0
    Resolved
    6557
    View all 12950 Axis Bank reviews & complaints
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information