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Axis Bank — Credit card Joining kit not received

I had opted for Axis bank Select credit card, to which I paid INR 3000 + GST as joining fees. I was promised INR 2000 Amazon voucher from them within the 15 days of my first transaction within 90 days.

I had done my first credit card transaction on the 28th Dec, 2021, today its 19 Jan 2022 and I have not received my joining kit yet, which they have violated their own terms and conditions.

I have called their customer care thrice, but in vain, they are only requesting me to wait for few more days, but as per the terms and conditions as specified in their website I should had got git by the 13th Jan max. I feel a scam being done to me as they sold me their product but not sending me the promised product.

After frustration I have asked them to cancel my credit card and refund my amount to which they again generated a ticket but not receiving any calls /confirmation from them. (service request no.[protected].

Axis bank acc. no - [protected]
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Axis Bank customer support has been notified about the posted complaint.
Jan 24, 2022
Updated by Myeuas
I have received call from the complaint department and have been instructed to install an application in my phone and link it to generate amazon voucher.
I am paying INR 3000 + GST for the service and the expectation is to get me work on it.
Why will I link my device? There is a lot of security constraints. As per the pitch in my customer care while selling card I was informed that I will receive amazon voucher via sms.
why cannot the Axis bank send me a simple amazon voucher as promised?

It is also not right to force a customer to install an application after selling their product. If this is the only way, I should had been informed earlier.
Feb 02, 2022
Updated by Myeuas
Its been 10 days, Axis bank had assured me that I will receive my amazon voucher by today (10 days), but I have not yet received it.
Feb 11, 2022
Updated by Myeuas
I have called the customer care for complaint 3-4 times, so many service request generated, but not resolved yet.
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