Axis Bank — Credit card Joining kit not received

I had opted for Axis bank Select credit card, to which I paid INR 3000 + GST as joining fees. I was promised INR 2000 Amazon voucher from them within the 15 days of my first transaction within 90 days.

I had done my first credit card transaction on the 28th Dec, 2021, today its 19 Jan 2022 and I have not received my joining kit yet, which they have violated their own terms and conditions.

I have called their customer care thrice, but in vain, they are only requesting me to wait for few more days, but as per the terms and conditions as specified in their website I should had got git by the 13th Jan max. I feel a scam being done to me as they sold me their product but not sending me the promised product.

After frustration I have asked them to cancel my credit card and refund my amount to which they again generated a ticket but not receiving any calls /confirmation from them. (service request no.[protected].

Axis bank acc. no - [protected]