[Resolved]  Axis Bank — credit card - online fraud transaction of amount eur 269.00 to eur 176.00

Address:560075

To introduce myself, i’m gururaj revankar from bangalore.

Yesterday (11-june-2018), i received an sms from axis bank around 11:32 pm on my registered mobile number that the some transaction was done of amount eur 269.00 (Inr 22, 428.45) & eur 176.00 (Inr 14, 674.37) using my axis bank credit card.

These 2 transactions were done using my axis bank credit card at “db internet” which was not initiated by me nor i’m aware of these transactions. I came to know about these transactions when i checked the sms alerts on my mobile.

I immediately reported the matter to axis bank and also blocked my card immediately. I never shared my credit card details with anyone.

I would request you to look in to the matter and enquire about these fraud transaction on priority.

Regards

Gururaj n revankar,
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Jul 12, 2018
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Jun 11, 2018
Updated by Gururaj Revankar
I have the complaint number with Axis Bank and reference number is # 40292383
Jun 11, 2018
Updated by Gururaj Revankar
After blocking the card there was one more unsuccessful transaction.. please find the screen shot enclosed with this message.

Verified Support
Jun 11, 2018
Axis Bank Customer Care's response
Hi, please share your concerns at https://application.axisbank.com/webforms/axis-support/issues/Cards-OtherQueries.aspx and our executive will assist you. Sorry for the trouble. Regards, Team Axis Bank.
Complaint comments 

Comments

Hi Gururaj Revankar,

Even i have faced this issue, can you reach out to me, i need some information here
It is only happening in this bank so any bank official could be involved and they are generally targeting those acc which are less in use and then they start snipping our money in small amounts so that customers hard come to know. You can search for the same in other banks you will not find such a case. An amount of 25 thousand in one year has been debited from this bank. We should file a complaint in the police for a criminal offense.

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