Axis Bank Credit Cards — Unauthorized credit card charges

Address:	400072
Website:	www.axisbank.com

Dear Team, This to inform u that, unnecessary and unauthorized charges leived on the loan amt. which was cancelled on request. in spite of calling & marking mail to Axis credit card customer care team for leiving of charges there was no reply from them below incident happened to me. From:Pramod Dhere[dhere.[protected]@gmail.com] Sent:10/26/2015 6:19:28 PM To:[protected]@axisbank.com, dhere.[protected]@gmail.com Subject:AXIS CREDIT CARD LOAN. Dear Sir/Madam, For Reference:- Axis Bank Credit Card Number:- [protected], Axis Bank Salary Account: - [protected] Sakinaka Branch, Andheri, Mumbai. I am very sorry to inform you that your Axis Bank Credit Card Department has credited amount of Rs. 2, 10, 000 /- without confirming with me after cancelling the request for the same. On 6th Oct-15 I received a call from Axis Bank Credit Card Department asking for a loan against the credit card which can be paid out by monthly EMI with an interest of 1.6% per annum. So I said ok then again a call came from your department on 7th Oct-15 saying that amount of Rs. 2, 10, 000 will be deposited within 2-3 days, please maintain an adequate amount in your bank for processing and other fees. And that should be paid out by EMI’s in 4 years with approx. Rs. 7300/- per month with interest 16.5% per annum. By listening this I said to cancel the request of loan against Credit Card. On 9th Oct-15 without any prior call confirmation or by any e-mail confirmation amount of Rs. 2, 10, 000/- has been credited into my Saving Bank Account, without the reference number. As I got a sms from my bank about the credits, I immediately called your customer care and lodged a complaint between 3.30 pm to 3.45 pm dated 09.10.2015 but your executive discontinued the call by not providing me a reference number. Again on the same day I spoke and lodged a complaint at 6.45 pm. By Mr. Kushagra and Ms. Afreen dated 09.10.2015 with reference number: 17817238. They said within 5 working days automatically debited from your salary account and credit card dues will be nil. I am very much upset to say that neither amount has debited nor a single call came from your customer care to resolve the issue. On 19th Oct-15 again I called your team and spoke to Mr. Diamond at 3.45 pm to 4.10 pm with a reference number 18000188 and same has been promised that within 24 hrs I will get a call for resolving a problem. I waited for 2 days again called on 22nd Oct-15 between 6.30 pm to 7.10 pm and spoke to Mr. Prajwal with reference number 18065559 but till now there is no response from your team, My grievance is that amount of 2, 10, 000/- has been transferred without my any e-mail or written confirmation and after that unnecessarily charged proceeding fees, overdue charges and foreclose charges which I have to bear. Kindly look into the matter and solve the issue. On dtd. 29/10/15. Dear Axis Credit card, On 29th oct. 2015, I spoke to your executive Ms. Revathi with reference no. 18210120, she said within 5 days there will be revert and call from axis. but again same old story no call or email from your side. If you are charging the said fees for the mistake of your team then it is absolutely wrong on your part I am ready to pay off Rs. 2, 10, 000 which had been wrongly credited to my account but I will not pay any for closer fees and others which u unnecessarily charged to my credit card statement. If I am not getting any revert from your side then forcefully, I have to go to consumer council with the matter...