[Resolved]  Axis Bank — deactivate my one assist service and refund my amount

Address:534245

Dear sir / madam,

This is sappa sri lakshmi durga

My axis bank a/c no - [protected] has been debited by 1899.00/- for one assist membership today.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not understand totally about this service without my approval they deducted money from my account. I felt the money will be deduct every monthly wise small amounts.
So i contacted one assist customer care couple of times in past few hours and i am here to request you to cancel this service to my account and please refund my amount of rs.1899/- which is deducted from my axis account today.
I am totally disappointed with this one assist.

Regards
Sri lakshmi durga. S

M[protected]
[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Feb 4, 2019
Complaint marked as Resolved 
Hi team, After I raise a complaint on this. I have web chated this same on preferred account team. They resolved this problem with in a week and they refunded my deducted money back to my account from which they deducted. Thanks for the service. They also deactivated that one assist service to my number. Thanks again, Keep helping like this to all in needful situations.
Axis Bank customer support has been notified about the posted complaint.
Jan 23, 2019
Updated by srilakshmidurga sappa
Dear sir / madam,

This is Sappa Sri Lakshmi Durga

My axis bank a/c no - [protected] has been debited by 1899.00/- for one assist membership today.
I receive phone calls from this no - 91 [protected] regarding one assist service but i do not understand totally about this service without my approval they deducted money from my account. I felt the money will be deduct every monthly wise small amounts.
So i contacted one assist customer care couple of times in past few hours and i am here to request you to cancel this service to my account and please refund my amount of Rs.1899/- which is deducted from my axis account today.
I am totally disappointed with this one assist.

Regards
Sri Lakshmi Durga.S
[protected]@gmail.com
Verified Support
Jan 23, 2019
Axis Bank Customer Care's response
Hi, we are here to help! Please DM us your registered contact details and we will revert shortly. Regards, Team Axis Bank.
Jan 23, 2019
Updated by srilakshmidurga sappa
Hi team,

My registered contact details are : Mobile number [protected], Thota Street, Veeravasaram, West Godavari District, 534245(pincode). Please help to deactivate that service as money deducted today it may take some time to activate that service. So please stop that before activation and refund my amount as soon as possible.

Thanks,
S.Sri Lakshmi Durga
Complaint comments 

Comments

Dear Sri Lakshmi,

We request you to share your registered mobile number and membership ID details on ([protected]@oneassist.in). To assist you further in your case.

Regards,

Devendra,

OneAssist, Social Media Team.
Dear Sri Lakshmi,

Greetings from OneAssist!

We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3917496. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

Regards,

Devendra,

OneAssist, Social Media Team.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Axis Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    52%
    Complaints
    12951
    Pending
    0
    Resolved
    6557
    Axis Bank Phone
    +91 22 2764 8000
    Axis Bank Address
    Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
    View all Axis Bank contact information