Axis Bank — deactivate my one assist service and refund my money back.

Address:Mumbai City, Maharashtra, 400056

I have received a call from axis bank today.
I just don't want the subscription and please cancel my subscription for my axis master card ending with 2927. It has been noticed that the money already been charged rs. I 1899 for the same and the it was said that service was free of cost.
Then this charges are been caused to me.
Hence, cancel the subscription and refund the same into my account asap.
I am waiting for confirmation of deactivation of this service and also refund the money rs 1899.
I would also like to mention the person name chandini
Who said this service is free of cost
And then when i got a notification my balance was deducted by rs. 1899
I want to deactivate these service and get my money refund asap.
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Axis Bank customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Harshita,

Greetings from OneAssist..!

We are very sorry to hear about your experience and regret the inconvenience caused to you.

We have forwarded your details to our team and they shall update you with the current development on your case.

We appreciate your patience in the interim.

Regards

Brijesh

Team OneAssist
Dear Harshita,

As discussed over the call, we are cancelling your membership vide Service Request number 2782854 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.

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