Axis Bank — deducted money from my account rs 1000/- along with 18% interest for consolidated charges

Few hours back i got a message from axis about my money was debited 1000/- + 180/- rs for consolidation charges and tax amount to demart account. I never heard this world before this message then how could i activate to my account and from one hour i'm keep on trying to contact customer care number but no proper response could you people get my money back to my account by morning or else simply i refuse to pay loan amount and credit card bill amount