[Resolved] Axis Bank — Deduction of brn-pymt-card done without prior information

Jothi Basu

from Chennai, Tamil Nadu

Jan 7, 2022

Website:

www.axisbank.com

Hi

The bank is fooling around the customers by not mentioning the additional charges before they deduct from the customers.

The bank has deducted money from my saving account linked with my credit card without any prior information. I used to get mails for every other transaction from Axis Bank. But, for this BRN payment, I haven't received any mails from them.

A deduction of rs 1994.42 (Brn-pymt-card-[protected]) is done on 05.01.2022 from my account without prior information and there is no intimation of this deduction as well.

The bank is looting the customers.

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Feb 9, 2022

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2022

Axis Bank Customer Care's response Hi, we are open to help you! Please DM us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.