[Resolved] Axis Bank — Delay in Senior Citizen account opening

shashiabohar

from New Delhi, Delhi

Address:	Buxar, Bihar, 802101
Website:	www.axisbank.com

Hi

I (Manti Devi) am a senior citizen and submitted all the necessary documents along with cheque amount of Rs. 6000 during Axis bank Buxar Bihar branch staff visited my home for senior citizen account opening on 21.02.2017.
It was promised that account will be open within a week but after a month now still account is not open. Even once a new account kit has been given by that staff with ATM but after that has been taken back when I visited branch on 1st march and now they are saying that the kit will post on your given address.
After a month still they are saying it will take a some more time to open my account. Even they refuse to give my amount back when I decided to do not process my account opening process. They were saying that "Ek bar Jab account open ho jaye to ATM se cash withdraw kr ke account close krwa dena".

God..!! extremely irresponsible behavior of bank staff.

Request for intervention and support

Manti Devi

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Mar 17, 2017

Complaint marked as Resolved

Complaint has been taken care by Axis Bank team. Now my account has been opened. Thanks a lot

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Axis Bank Customer Care's response Hi Manti Devi,

We're sorry you had this experience and want to make this right. Please share your contact details for us to connect with you.

Regards,
Axis Bank

Mar 03, 2017

Updated by shashiabohar My contact no is [protected].

Please note the correction on my application. I have applied 21 Jan 2017 for account opening. Its more than one month.

Mar 07, 2017

Updated by shashiabohar Still no any response from Axis Bank.