Axis Bank — Delayed action for a complaint and false statement

I have done a UPI transaction via GPay to one of learning portal in December 27 2020, money is debited from myside but opposite side it was not cretided a raised a dispute to my bank, I also Called the customer service and reported them issue they raised the request, request number is :SAK[protected] it was created on JAN 3, 2021, i recevied a message on JAn 29 2021, saying that my request has been closed, But my money was not refuned, I called bank and checked via customer service the first time when I called a lady spoked and she told she has reopen, I agreed and waited for their response but there was no action, later when i called again another csutome care agent who took the call told me that is not reopened and she is not supposed to and she told she will add a comment, =still there was no action, later I called and the call was redirected to supervisior she told she will sent a email and it will be resolved by 1 week, I still waited and again when I called them they were that no mail was sent, they are not providing proper details and not talking any proper actions they are just giving false comments, Its about two months still there was no action, I kindly request you take proper action to iniate refund of my money and also I request you take proper action for their cheating me with false statements.