[Resolved]  Axis Bank — executive playing foul with car loan disbursement and processing charges

Address:

735305

Hi,

I want to state that i had a pre-approved loan in the name of sangeeta rathi with car loan a/c aur[protected] when issued to us we wanted to ascertain what would be my final disbursement amount and processing charges for the loan which was issued to us. The executive subir dutta for axis bank jalpaiguri branch was very unprofessional during the whole process charging us illegal fees for documents which was actually not required when we had already preapproved car loan from the bank which requires only kyc documents. We gave additionally trade license and ca certificate and when we asked the executive about the reasons he simply said its mandatory which was quite misleading. After we received the loan sanction intimation and disbursement intimation via message in our registered mobile we wanted to clarify with the executive what would be the final disbursement to the dealer because dealer confirmed very less amount than the actual disbursement., there also executive denied to offer any help and said to coordinate with the dealer itself. Our branch is 70 kms far from where we stay and its really not possible to go daily to loan centre branch. So last option was to write a complaint because we are very unhappy with the professionalism of axis bank as a whole loan process took place.

I clearly want the final disbursement status from the bank to the dealer in written form of any document from the bank. Pls help.