[Resolved] Axis Bank — fake call regarding free credit card

Nafeela

from Bengaluru, Karnataka

Address:

Chennai, Tamil Nadu, 600042

Just got a call from axis bank ([protected]) kodambakkam branch, named as dhanya, asking to accept the credit card which is life time validity and there i got a otp from axis bank for credit card acceptance.. And they asked for otp which i received in my registered mobile no. Unknowingly i said the otp, which i received and they asked for my mother name and said that too.. And they ended up with saying that i ll receive it within 2dys and requested to accept it.. Having doubt that it might be a fake call.. Please clarify it.

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Mar 25, 2019

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Axis Bank Customer Care's response Hi, we are here to help! Please DM us your registered contact number and we will get back shortly.
Regards, Team Axis Bank

Feb 19, 2019

Updated by Nafeela My registered mobile no. Is [protected]. And yesterday i got a call around 8.00pm

Feb 19, 2019

Updated by Nafeela I have replied to this with my mobile no. Which is not protected.. please make it secure

Feb 21, 2019

Updated by Nafeela I have not got any solution for my query ..and I'm continuously getting message regarding credit card acceptance.. (Thanks for choosing Axis bank Credit Card. We would like to hear your experience with the application process.click https://cfs.axisbank.co.in/CardFeedback/feedback.htm?id=5EFB43FA01CD23D4968DAD213B588BEC) as such like this.. but I don't need any credit card.. please do resolve this.

Regards,
Afzan Nafeela
([protected])

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Comments

Er Shyam Kumar Sahu

from Indore, Madhya Pradesh

My account is not receive money

Axis Bank Customer Care's response, Feb 20, 2019

Verified Support

Hi, we request you to elaborate your concern along with the contact numbers from which you had received the call for us to check. Sorry for the trouble. Regards, Team Axis Bank.

Deivanai Palaniappan

from Chennai, Tamil Nadu

Dear Sir/Madam,

I have used my card for booking a ticket in IRCTC app. I have entered the OTP and the money is debited from my card but transaction is failed.

Axis Bank Customer Care's response, Feb 19, 2019

Verified Support

Hi, sorry for the inconvenience. Here is a link that will help address your concern - https://bit.ly/2Na7gH8 Regards, Team Axis Bank.

[email protected]

from Muzaffarpur, Bihar

I had opened ASAP Account as stated above in which my Aadhar is enabled . Unfortunately my account has been closed and my amount has been forfieted by bank. Please return my amount in my absence ac no [protected] name vivek ifsc ALLA0210588

Axis Bank Customer Care's response, Feb 20, 2019

Verified Support

Hi, sorry for the trouble faced. We request you to share your correct account number or contact details for us to check and assist. Regards, Team Axis Bank.

Salman SN

from Bengaluru, Karnataka

Hi Team,

I have credited my Account with 12000 Rs On 10th Feb. But when I am seeing my account main balance I am able to see only 11, 500. There is no information of 500rs. For what purpose it is deducted?

Please help in retaining this amount.

Thanks and Regards
Salman

Axis Bank Customer Care's response, Feb 19, 2019

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp. Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.