[Resolved] Axis Bank — false deduction from fastag account customer id[protected]

[Resolved] Axis Bank — false deduction from fastag account customer id[protected]

A arnarendra

Axis bank has falsely deducted rs 140/- on 21-jan-2020 and i have raised complaint to them. Complaint number provided is sr[protected]. But even after following up several times, there is no update from them and also no refund so far. Can you please get this refund done and make sure to address the issue of wrong deduction in future? Details required are below. Fastag wallet id: [protected] Had written to etc. [protected]@axisbank.com and got complaint id[protected]. But even after that there is no response. There have been multiple calls to customer support but no progress even after that. +1 photos Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Feb 17, 2020 Axis Bank Customer Care's response Hi, we are open to help you! Please share with us your registered contact number and we will get back at the earliest. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. Feb 17, 2020 Updated by arnarendra My registered mobile number is [protected]. I have one request, can you please let me know what all detail you would need to address or respond to my complaint in one shot? It need not be one information requested once and then forget to respond on the complaint? Feb 17, 2020 Updated by arnarendra Axis bank has falsely deducted rs 140/- on 21-jan-2020 and i have raised complaint to them. Complaint number provided is sr[protected]. But even after following up several times, there is no update from them and also no refund so far. Can you please get this refund done and make sure to address the issue of wrong deduction in future? Details required are below. Hope you dont need any other information for checking and responding to my complaint with right status rather than asking for more information. Fastag wallet id: [protected] Registered mobile number: [protected] Sr:[protected] &[protected] Mail complaint:[protected] &[protected] Had written to etc. [protected]@axisbank.com and got complaint id[protected]. But even after that there is no response. There have been multiple calls to customer support but no progress even after that. I even requested callback to be arranged multiple times. There was commitment to arrange callback within a day already twice. It has been 3 days ever since and i am still waiting for call from axis to provide me status. Customer care is not even ready to transfer the call to either a supervisor or manager to provide right status. I am really getting frustrated that even in consumer complaint response, i am seeing your response to just evade the reply. My first complaint got response as write to etc. [protected]@axisbank.com and no response for my follow up comment. Second complaint got response as provide your registered mobile number. I am really surprised that you cannot figure out it form the wallet id provided? And also the sr number? Please call me to have the right conversation and if you are willing to address concerns Verified Support Apr 17, 2020 Axis Bank Customer Care's response Hi, we wish to inform you that team has already provided reply on said interactions with comments - NPCI excess transactions are those transactions which are manually recovered from wallet because due to system issue it was not debited from customer's wallet on the date of transaction. However, while doing reconciliation banks identifies the transaction for which NPCI already recovered the amount from the bank later on that amount is recovered from the customer's wallet. Regards, Team Axis Bank Verified Support May 07, 2020 Axis Bank Customer Care's response Hi, we understand that the concern has been resolved. Regards, Team Axis Bank.
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Sonalisaxena

On 11th Feb 2020 I have withdraw 10000 rupees from axis atm machine and 500 note I received was torned and tape was stick on those money
I want to return those money and get the money which are not torned

Sonalisaxena's reply, Feb 12, 2020

Why bank deposit such currency in atm finally customer has to suffer bank
Please let me know how I can exchange my currency with fresh notes