[Resolved] Axis Bank — fastag applied but not received till today

Shimjith

Address:

Kannur, Kerala, 670703

I have applied for the fastag from axis bank through fastag portal. I already paid all the charges but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Applied on 29/11/2019 and its transaction number is[protected].

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Jan 13, 2020

Complaint marked as Resolved

Received today

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Jan 10, 2020

Updated by Shimjith Pls update the status of my fastag. It's already completed one month.

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Comments

Mate Chachan Nu

from Dimapur, Assam

Sir from my axis bank account my money is debited from my card by without doing any transaction or other any online payments my money is debited from an online namely PUR Goggle agromart on 15/12/2019, 21/12/2019, 28/12/2019 amount rupees 7347 ie.rs 2449 three times debited.Sir please help me

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, sorry for the inconvenience caused. we have a robust reconciliation process and the debited amount is normally automatically credited back in 2 business days. If the amount is not credited, you can refer the link https://application.axisbank.co.in/WebForms/axis-support/product/Fraudanddispute.aspx and raise a dispute. Regards, Team Axis Bank.

Jitesh D.

from Nagaur, Rajasthan

It has been more than 10 days but I have not received my fastag.
Wallet I'd is [protected]

Please send it at the earliest.

Jitesh D.'s reply, Dec 26, 2019

Also axis customer care number is not working.

Axis Bank Customer Care's response, Jan 4, 2020

Verified Support

Hi, we request you to kindly write to us at etc.management@axisbank.com for further assistance. Regards, Team Axis Bank.

agranade

from Mumbai, Maharashtra

I have paid necessary amount to Axis bank for purchase of fastag on 17th Dec 2019. Got message from Axis Bank that Tag will be dispatch within 7 working days. However, till date I have not received any further communication or Tag from Axis Bank.
When can I get the tag and how can I track its delivery.
Pls help.

Axis Bank Customer Care's response, Jan 3, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.