[Resolved] Axis Bank — FasTag

Jana S K

from KOLKATA, West Bengal

Jan 14, 2022

Address:

West Bengal

Please refer to Axis Bank Interaction ID [protected] dt 22 December 2021 and Interaction ID & Interaction ID [protected] 04/01/2022.
Also please refer to Phone Call From Axis Bank Fast Tag dt[protected] and the CALLER COMMITTED THE WALLET WILL BE CLOSED WITHIN 24 HOURS. BUT NO ACTION TAKEN SO FAR TILL DATE. ARE THEY MAKING JOKES WITH THE CUSTOMER?
The following option was chosen dt[protected] with all documents like canceled cheque etc were already sent but no action till date-
2. Wallet closure - The wallet along with all linked tags will be closed and entire balance in wallet account will be refund along with security deposit
Unfortunately you are silent on the issue raised to go for complete closure of Axis Bank FasTag issued to me.
I want complete closure of my wallet ID [protected] and want to surrender my FastAg issued by Axis Bank. But unfortunately you are not showing any customer friendly attitude towards my request.
I Need immediate action as due to your nonsense attitude I am unable to use another FasTag in my car.
Failing the same you are liable to be paid for all compensation of double toll payment by cash as theAxis FastTag is not required by me and you are not allowing me to use your other Fastag by putting on hold my suspension/surrender request without any action.
What is the reason behind Your deaf and dumb attitude?
Please take immediate action and suspend this FasTag issued by your Bank.

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Jan 24, 2022

Complaint marked as Resolved

First The iisue was raised in https://www.consumercomplaints.in/ and then raised the issue at local Branch of Bank. Then local Axis Bank Konnagar Hooghly Branch Representative came to my office with a Physical Form when I shoot the same information to branch head mail to Local Branch. They again collected Cancelled cheque and all my ID proof, Residence proof etc(KYC). Today the FasTag wallet was closed but the have charged on my yesterdays trip at toll plaza from my security deposit. So far closure message not sent to me and I cam e to know from https://www.consumercomplaints.in portal. Thanks for your prompt initiatives to highlight the issues publicly. But I tell you be careful while buying Axis FasTag. Worst serivce and support system. Horrible experience.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2022

Axis Bank Customer Care's response Hi Jana, we have raised your concern via SR number 71570819 and shall be responded shortly. Regards, Team Axis Bank

Verified Support

Jan 24, 2022

Axis Bank Customer Care's response Hi, we take due cognizance of matter highlighted for further review and basis the update received, we wish to inform you that necessary feedback is noted and closure was initiated for wallet id [protected] with SR[protected] on 20.01.2022. The turnaround time for same to get processed is 3 days. Closure amount will be remitted within 7 to 8 working days into your bank account. Regret the inconvenience caused. Regards, Team Axis Bank