[Resolved] Axis Bank — fastag not received as yet

 
6 Reviews
India
 Mani_r on Dec 13, 2019
I had purchased axis fastag online on 2nd dec. The fastag has not been received and there is no response from axis bank other than sending fastag wallet is and asking to recharge.
There is no link to track delivery status of axis fastag. Customer support number toll free number does not have any tracking option either.

Also, there is no response from axis bank support for the e mail send in two days as they replied.

I had asked for refund and there is no response as well.
Complaint marked as Resolved Jan 16, 2020

Complaint Status


[Dec 13, 2019] Axis Bank customer support has been notified about the posted complaint.
Verified Support
Axis Bank Customer Care's response, Dec 14, 2019
Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank
Verified Support
Axis Bank Customer Care's response, Dec 16, 2019
Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
Complaint comments  5 Comments     Updated: Share0Tweet0

Comments

I booked fastag on 27 nov but there is no response from axis bank and moreover no option to track instrad they send messages to recharge my tag
Axis Bank Customer Care's response, Dec 14, 2019
Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank.
Abinash M's reply, Dec 15, 2019
Axis bank only copy & paste the same
But problem not solved there is no other way except waiting 😠
We want to know exactly how many days it will take
I ordered it on 2nd december, not received yet. Worst service from axis bank.
Axis Bank Customer Care's response, Dec 16, 2019
Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
BanksAxis Bank fastag not received as yet
Axis Bank — fastag not received as yet

I had purchased Axis Fastag online on 2nd Dec. The Fastag has not been received and there is no response from Axis bank other than sending Fastag wallet is and asking to recharge.
There is no link to track delivery status of Axis fastag. Customer support number toll free number does not have any tracking option either.

Also, there is no response from Axis bank support for the e mail send in two days as they replied.

I had asked for refund and there is no response as well.

My Vehicle no.MH06BM6274
I had purchased Axis Fastag online on 24th Dec. The Fastag has not been received and there is no response from Axis bank other than sending Fastag wallet is and asking to recharge.
There is no link to track delivery status of Axis fastag. Customer support number toll free number does not have any tracking option either.

Also, there is no response from Axis bank support for the e mail send in two days as they replied.

I had asked for refund and there is no response as well.
Vehicle no.mh06bm6274
Axis Bank Customer Care's response, Dec 14, 2019
Verified Support

Hi, we regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank
I had purchased Axis Fastag online on 2nd Dec. The Fastag has not been received and there is no response from Axis bank other than sending Fastag wallet is and asking to recharge.
There is no link to track delivery status of Axis fastag. Customer support number toll free number does not have any tracking option either.

Also, there is no response from Axis bank support for the e mail send in two days as they replied.

I had asked for refund and there is no response as well.

My Vehicle no.MH40AR5006

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    Axis Bank - fastag not received as yet