Axis Bank — fastag not received, its been 1 month from booking

Agnel Rozario

Address:

Ernakulam, Kerala, 682005

I have order the fastag through axis bank site. I have paid all the charges for it. And i haven’t got any response for the bank yet. I had got the customer id and wallet id at the time of booking. And now it’s been more than a month now i haven’t still received my fastag yet. I had purchased it on 30/11/2019. I tried calling the customer service but there was no response. It’s been a month and i haven’t received any tracking id or delivery message. I booked it for my truck. Please do take this complaint and resolve it as fast as possible.

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Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

Axis Bank Customer Care's response Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

Jan 06, 2020

Updated by Agnel Rozario How can I track it? Will I get it before January 15 since that’s the last day for FASTag. It is for my truck .

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Comments

Agnel Rozario

When will I get it. Will I get it before January 15

Axis Bank Customer Care's response, Jan 6, 2020

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank