[Resolved] Axis Bank — fastag not received till date

yogesh_golande

from Nashik, Maharashtra

Address:

Nashik, Maharashtra, 422004

I have applied for the fastag from axis bank fastag portal. I have already paid all the charged but i didn't get any response from axis bank. I have just received customer id & wallet id but the physical fastag is not received from bank and their customer service number is also not reachable. Applied on date 30/11/2019 and its receipt number is[protected]

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Jan 4, 2020

Complaint marked as Resolved

Fastag received.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2019

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and request you to write to us at etc.[protected]@axisbank.com for further assistance in the referred matter. Regards, Team Axis Bank.

Dec 11, 2019

Updated by yogesh_golande I have already send mail to etc.[protected]@axisbank.com regarding the fastag problem on 07/12/2019 but still there is no progress. Instead i am getting axis bank alert to recharge fastag wallet as there is 0 balance. How could i recharge it without fastag physically not received. Also toll free number is not working.

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Comments

Deepika Yaladalu

from Bengaluru, Karnataka

paid for fast tag almost 15 days back. But still not received the fasttag. Pathetic service.

Axis Bank Customer Care's response, Dec 11, 2019

Verified Support

Hi, thank you for choosing Axis Bank for your Fastag requirement. Due to overwhelming demand, there is a slight delay in processing of your request for issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We appreciate your patience in the interim. Regards, Team Axis Bank

achal sd

from Mumbai, Maharashtra

paid for fast tag on 28 Nov'19 . but still not received till date. when should i expect and where to inquiry about this.

lokendra siriya

i have applied for fastag on[protected], still i am unable to get it, worst customer service by axis bank, they didn't respond to email, called them 100's of time and they dont have log of their caller, every tym u r fed up of explaining things from zero, attaching my receipt, and will go to consumer court.