Axis Bank — fraud atm transaction

Address:	Chandigarh, Punjab, 160022
Website:	www.axisbank.com

I came to know on 24th july at 11:40 pm that some body has done atm-cash/+u-37, west patel n/delhi/240717 of rs. 7500/- from my account. I called axis bank support and told the same and made my card blocked. After then they told me to send ccrs dispute form and incident letter. Which i sent on the next day. After that they told that you will get the money in next 30 working day.
I was assured that you will get the money back for the same. After 45 days i called again for the same to know the status, they told that i have forwarded the case to next dept.
After 10 to 15 days i got the call from axis bank, they asked me to send the fir copy of police complain copy including the cut copy of your debit card. As i leave in ludhiana and the transaction was done in delhi.

So ludhiana police was not writing the complain at all. So i informed the bank for the same. The bank assured me over call that not to worry your money will sent in your account with 10 to 15 working days as we dont need fir below 20000/- transaction.

I waiting for the same. After then i called then they reverted me that as long as you will not send the complain we will not proceed you the money.

Finally i went to delhi and made the complaint written. Today i tried to send that 100 times the mail did not reach. So i called that same no bank had called from.
No body picked the call even i called 45 times.
So i called the customer care, they told that we have not received your any docs regarding this and we dont need police complain for the fraud transaction below 20000/-.

The email i had got from the bank from ms. Bedatri chatterjee is

Fcmcdm
Aug 10

To me
Dear sir/madam

Greetings from axis bank.

This is with reference to your complaint on the disputed transactions processed on your debit card


As per the telephonic conversation, kindly send us below mentioned scanned copy of documents for investigating about your dispute further in revert of this email.

1. Police complaint or fir
2. Cut copy of your card.
3. Dispute form

Thank you!

Awaiting a response from you at the earliest

Thanks & regards
Bedatri chatterjee
Manager investigations (Financial crime management department)
Axis bank,
Navi - mumbai-400708

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Now after all of this they are saying that your request is declined we wont have the authority to open this case again. We are sorry to send you money back.
My mobile number is
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