[Resolved]  Axis Bank — I transfer money and still pending why?

Address:

axis bank, New Delhi, Delhi, 11007

I transfer money for rent and money is still pending from date 18 sep till now date 20 sep. No messages no notification no money return in my account from axis bank. And reciver not received till now. What kind of service is this in order to talk to support they are charging for phone call how much money bank people want us to spend. To resolve the problems to talk to customer service we need to spend money why? What kind of service provider is this? In top of that axis bank is the one who put my money on pending. Instead of giving compensation to the customer axis bank want us to spend money to resolve my problem which axis bank make for me. Why?