Axis Bank — Irresponsible nature from axis bank

Address:

Ujjain, Madhya Pradesh, 456010

Dear sir/ mam

i am having saving account with axis bank from more than 4 years. I have applied for credit card in Ujjain (M.P) branch of ankapat marg, application no :[protected]. I have not received my card yet as joining charging fees already charged on 18 Nov 2015.The executive who filled my form has entered wrong information like mobile no. and address.even i am not aware that axis bank has issued mi card one day when i saw online my bank account i saw active credit card in my online banking.
finally i called axis bank branch from where i applied they don't reply mi as they even don't aware who filled my form an all this show how axis bank is working and after 2 - 3 days they give mi customer care number i called them now they are saying after all verification that coz you are not calling from you registered number we can't help you.
i told them the executive has entered my wrong information but they don't help and the problem is with this customer care center every time u called the new executive will received your call and u have to tell him story again and again.

finally one executive told mi to mailed on [protected]@axisbank.com from registered mail id with id proof they will help you. i have send them mail on 18 march and i got replied from Parvathaini Surya Prasana
(Customer Service ) sorry to inform that your credit card application with reference number 365399 is declined due to untraceable.
again, i send them mail that card is active on my bank account and i got reply again from new executive Gangamma C A Customer Service that you will be happy to know that your credit card application has been approved.
Our records show that your credit card was not dispatched through as your address as the address was unlocatable. Kindly request you to confirm your complete mailing address along with 6 digit postal code.
finally, i have send them all details on 21 march but no response now i am mailing them daily from 21 march 2016 but they are not giving any reply.

i am just worried about this kind activity which leads fraud and i have not expecting this from axis bank, this show how irresponsible working pattern of axis bank. i need help from you forum as axis bank show their working culture. pls help mi its almost 5 months from date of issued.

application no:[protected]

reference number[protected]for mail)

regards
abhishek vyas