[Resolved]  Axis Bank — Loan Documents

Address:Sector 128, Noida

This is with reference to my service request 20681611, I am trying to get a copy of my loan documents from Axis Bank as those are required for verification by the Supreme Court appointed receiver for the Amrapali project ( Silicon City, Sec 76, Noida). It seems my documents were missing in the Axis system hence I was suggested to submit a request to get documents uploaded in the system. I was charged Rs 590 for this service request however in place o[censored]ploading the documents, Axis Bank, Mumbai delivered the documents at my mailing address but once I received the documents, it seems those were not correct documents as belonging to another person. Please refer attached my request copy and sample documents ( Belongs to Mr Tiwari for Supertech project) which is a major concern as it's delaying my document verification process and raising questions on handling requests for any sensitive information by Axis Bank. Request you to look into this and resolve it at earliest.
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Aug 9, 2022
Complaint marked as Resolved 
Escalated to Nodal officer and based on service request and in person visit, finally this was resolved appropriately however paid charges for service which was not required at first place due to incorrect service request raised initially by bank Helpdesk person.
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2022
Axis Bank Customer Care's response
Hi, we are working on your concern raised via SR number[protected] and shall be responded shortly. Regards, Team Axis Bank
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I am the existing customer of axis bank, i am running my car loan last one year, last month on 30th july i got a call from one person that there is preapproved loan offer for me, i have submitted the all the documents documents on 1st aug they process my loan application my loan id 17493134, my loan was sanction on 10th aug, i have given chq sign the kit, they told me that i will get the amount by 11th aug, but still mybamount not credited, i am trying to contact so many times but did not pick my call, not replying on call, sms or not replying on mail. His name os himanshu atree from janakpuri delhi branch. Not expect from axis bank this kind of pathetic services. Wrong commitment.

krakash1988's reply, Aug 18, 2022
Still no further action has been taken. Pathetic sales manager dont know how to speak with the customer, every time given a wrong commitment.

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