[Resolved]  Axis Bank — Misbehaviour by manager

Address:	Dehradun, Uttarakhand, 248001
Website:	www.axisbank.com

Hi,

Greetings for the day.

My name is luvnesh kumar verma i have been a customer of axis bank since a very long time but have never noticed such a behavior from an axis bank employee.

Let me tell you what happened today around 1 in the afternoon i went to the axis loan department because i have a personal loan running under my name and the emi of the loan gets deducted from my saving account which use to be a salary account but few months earlier i was getting a lot of deduction on the account so i stopped using the account but then the account started to attract fees on it so i gave a request to close the account after that i reached the loan office new road dehradun i told the lady the same story so she said i can swap the ac for ecs by providing 4 cheques for the emi and a cancel cheque and a cheque for clearing the dues i agreed to which she never told me that i dont have to put dates on the cheque and i only had a few cheques left so i put dates on the cheques then she said these cheques are now wasted as we require undated cheques i asked to see the manager she called someone name sumit saxena claiming to be the manager but his id didn't say on it that he was a manager any which ways he was not even competent to be a manager he was not able to speak in english at all ok that's not my problem but then we explained him the same situation now here is the part i have problem about this guy started to talk in an abusive rude tone was not ready to listen to a customer was not looking for a solution he was in a cloud i am a manager and the guy sitting next to him is nothing i was so embarrassed not only that i was humiliated in front of a person who came with me this guy sumit saxena harassed me mentally i am now so disturbed i cannot even explain

Here at axis bank you say customer is the priority but you manager sumit saxena made me feel like customer is nothing it was not about my issues it was about the way he was talking to me that abusive tone he had i am not gonna stop here i am gonna drag him to court for mental harassment and using his power inadequately serious is this how your manger is supposed to treat a customer as he is a piece of # i am sorry for my language but there is no other word to describe how much he humiliated me he not only shouted on me in an angry tone but in an abusive tone i was still talking to him but as per this guy sumit saxena i was not even there.

I ll be speaking to my attorney regarding the harassment and humiliation i have gone through this is not a way to deal with a customer.

I need an answer is this kind of behavior acceptable as per the authorities at axis bank. If yes i am glad i am getting rid of axis bank from my life forever.