[Resolved] Axis Bank — money not dispensed but its show transaction completed

ranjit260178

from Bengaluru, Karnataka

Address:	Mumbai City, Maharashtra, 400067
Website:	consumer complaints

Money not dispended but balance get deducted

I am a customer of icici (S/b a/c[protected].

On 17/07/2017 around 21:35 hrs i had used axis bank atm (Atm id-cwaw06202, record no.3802 in charkop market kandivali west) for money withdrawal but the txn showed successful but machine not dispensed the money due to network error.

I didn't get the money but my icici account was debited.

Please investigate and get it credited back to my icici s/b account asap.

The feedback says that axis delays this kind of complaints abnormally which is a concern to customers.

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Sep 1, 2017

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2017

Axis Bank Customer Care's response Hi Ranjit,

Sorry for the trouble. Please get in touch with your account holding bank for further assistance.

Regards,
Axis Bank

Aug 04, 2017

Updated by ranjit260178 I get in touch with bank but they said another 17 days required, Why taking so much time to resolve, as you have all the details. What is the use of digitalization. unnecessarily customer has to face all the trouble do you to your poor ATM services.