[Resolved] Axis Bank — Negative balance in saving account due to minimum balance penalty

KVS_Kvs29

Address:

Haibowal, ludhiana,punjab-141001

Sir, I left my job due to covid pendemic and fails to maintain balance in account, I send account closure form with unused cheque and card to bank and request them to close the account by courier as I am unable to contact them.. I have not received any response against my letter, I contacted by customer care and they refused to close my account untill I clear the negative balance but my friend told me that it is against RBI guidelines to charge customers account creating negative balance.. they have not informed me about the penalty amt. or negative charge at the time of opening my account.. kindly help me in this matter..

Was this information helpful?

No (0)

Yes (0)

Jan 20, 2021

Complaint marked as Resolved

Solved by sending courier to my home branch and get service request number for closure through customer support team against DRS for it.. Download account closure account>fill form>courier it>DRS>Contact customer support with DRS> get Service request number> Branch reversed my negative charge and close account within 3 working days..

Axis Bank customer support has been notified about the posted complaint.