Axis Bank — NET banking- Fund transfer

Address:

1, Thirupathi nagar 3rd Main road kolathur

I try transfer fund by axis net banking, but can't do since it is showing
"Access to the Menu is not available. Please contact Bank Administrator". I contact Ambattur -Chennai branch and submitted application also. But till now my complaint is not attended. I could not able to any transfer for the couple of years. Any one Kindly resolve the matter