[Resolved]  Axis Bank — otps are not received a/c [protected]

Address:

560076

I have been complaining (By visiting personally to the itpl branch - whitefield - bangalore) saying that i am not receiving otps in my cell phone inbox for any online transactions i make - i am only using ' on call otp'.

I wonder why this is not resolved. Every time i go the bank they say otps are generated without any issues... But i never said otp's are not generated... I am saying that i do not receive them.

I am receiving otps from all other portals - expect from axisbank.

Today when i have visited the branch again, i am asked to produce the evidence that otps are not generated... Seems they need screen shot of my messages on phone... This is ridiculous... How can i share the screen shot of all the messages that i do not want to share with all? There may be some personal messages which i do not want to share...!!! And i wonder why they not believing me when i say otps are not received??? The way i am treated in the branch (By mr. Manoj - acting branch manager - [protected]@axisbank. Cm) is very bad and sad. Instead o[censored]nderstanding the issue and pains customer is going through the way he was talking is not at all acceptable. Should he be given any training in talking to customers??? May be it is an opportunity for improvement.

This issue is lingering for a looooong time... High time for someone to intervene and resolve this issue.

Please make sure that someone who has competency to understand and resolve this issue to talk to me. I can provide all the details. Thank you.

Regards,
Murali deepala
[protected]