Axis Bank — personal loan - being hounded by collection agencies

I took up a personal loan in 2012. I paid it till the end of 2014. After that i quit my job and had to comeback to my hometown owing to my father’s i’ll health.

I explained this to the bank via many emails and requested the bank to restructure my loan. The bank refused and the account was forwarded to collection agencies. I explained to each and everyone of them my predicament, to no avail.

In 2016, my father passed away. I setup a new business and asked the bank to restructure my loan again so that i could repay the bank. It again fell on deaf ears. The collection agencies started hounding me on and off about this. Off late, they are calling everybody i know and said that i was issued a non-bailable warrant. And, they were calling to find out my whereabouts.

This has reached to an unparliamentary level of talking over the phone and i am unable to bear this agony anymore. I also told them if they call me once more i would commit suicide. Even then, these people from unknown numbers are calling me and my people asking me to pay the money.

I am in a helpless situation, i can’t repay the whole amount right away. I can pay it in instalments on an emi basis and close the loan.

Please help.
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Axis Bank customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2020
Axis Bank Customer Care's response
Hi, we are open to help you! Please share with us your registered contact number and we will get back shortly.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
Mar 02, 2020
Updated by raviys
I am a bit wary of leaving my phone number on the public domain. Under the said loan account number, you would have my registered mobile number. I am available at the same number.
Mar 05, 2020
Updated by raviys
Hello Axis Customer Service,

A person named Ramakrishnan called from the number[protected] offering a settlement. He gave me the account details of a bank account to deposit. Could you please check and tell me if this is a genuine account belonging to the Axis Bank? Adding the bank account details here and attaching the image for your reference also.

Bank - Axis Bank Ltd
Account Number[protected]
IFSC Code - UTIB0000469

He also said he was calling me from the centralised office of Kodambakkam office, Chennai.

You can call me at[protected].

Thank you

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