[Resolved]  Axis Bank — poor service and slow process

This is sagar sharma s/o shri rajesh kumar. On 2ndjune2021 my was expired due to cardiac arrest.my father had a OD limit account in Axis bank.and also had credit insurance of Max life insurance which was done by Axis bank on first time the Axis bank Auto debt insurance premium from his limit account.as well in insurance policy bont the intermediate is bank. But due carelessness of bank employee or max life insurance employee the intimation for renewal of policy is given to my father by which insurance was expired on 1st may2021 And now bank representative say that it's customer responsibility to renew policy. My question is that if the policy renewal is customer responsibility then how bank auto debit MLI premium from account.and why intimation is not given to customer for if the responsibility is of customer.

You're sincerely
Sagar sharma
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