[Resolved] Axis Bank — receive sms for debit frequency ad hoc

[email protected]

Address:

Axis Bank Ltd Pachpedi Naka Raipur Chhattisgarh.

I have received this following sms

Dear customer, mandates reference no: utib[protected] issued to hdfc bank limited with value 65000 and frequency adhoc is received today for processing account number ending with xxxxxxxxxxx7062.in case of any issues please get in touch with your branch.

I have not give any mandate for this amount so kindly resolve the issue same.
Screen shot attached.

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May 11, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and are open to help you. Please provide us with some more details of your concern along with your contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

Verified Support

Apr 08, 2020

Axis Bank Customer Care's response Hi, we have noted and wish to inform you that we have escalated the concern and you shall be responded to in this matter shortly. Regards, Team Axis Bank